Returns and Exchanges Policy
1. General Policy
At Gunimaa Gali, we want you to love your purchase! If you're not completely satisfied with your order, we offer returns and exchanges as long as the following conditions are met:
2. Returns
- You can return items within [30 days] of receiving your order.
- Items must be in their original condition: unworn, unwashed, and with all tags attached.
- Certain items are non-returnable, including [personalized items, sale items, or intimate apparel], unless they are defective or damaged.
3. Exchanges
- If you would like to exchange an item for a different size, color, or style, please contact us within [30 days] of receiving your order.
- Exchanges are subject to product availability. If the item you want to exchange for is out of stock, we will issue a refund.
4. How to Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us at spiritualitywalk@myyahoo.com with your order number and details about the item(s) you'd like to return or exchange.
- We will provide you with a return authorization and instructions.
- Pack the item securely in the original packaging, including all tags and accessories, and ship it back to us.
5. Return Shipping
- You are responsible for the cost of return shipping, unless the item was defective or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for lost or missing returns.
6. Refunds
Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please allow [7-14 business days] for the refund to appear on your account.
7. Defective or Damaged Items
If your item arrives damaged or defective, please follow these steps:
- Contact us within [7 days] of receiving your order.
- Provide a clear photo of the damaged or defective item(s) so we can assess the issue. The photo should clearly show the damage or defect.
- We will provide you with a prepaid return label and process a full refund or exchange, based on your preference
8. Contact Us
If you have any questions about our returns or exchanges policy, please contact us at spiritualitywalk@myyahoo.com