Shipping Information
1. Local Shipping (Australia-Wide)
We offer shipping across Australia, with the following details:
- Shipping Method: We ship all orders via Australia Post.
- Order Processing Time: Orders are processed and dispatched within 3-5 business days.
- Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery address. You will see the final shipping cost at checkout.
2. Shipping Zones
We currently offer Australia-wide shipping. If you're located within Australia, we’ll deliver straight to your doorstep!
3. Shipping Costs
Shipping costs are calculated by Australia Post at checkout. These costs are based on the size, weight, and destination of your order. You can view the exact shipping cost before completing your purchase.
4. Order Processing and Delivery Times
- Processing Time: Orders are processed within 3-5 business days after your order is placed.
- Delivery Time: Once your order has been dispatched, delivery times will depend on your location. Standard Australia Post delivery times are typically:
- Within major cities: 2-5 business days
- Regional or remote areas: 5-7 business days
Please note that delivery times may vary depending on external factors, such as weather conditions or holidays.
5. Returns, Exchanges, Damages, and Lost Packages
We want you to love your purchase, but if there’s an issue, we’ve got you covered:
- Returns and Exchanges: If you’re not satisfied with your order, please refer to our [Returns & Exchanges Policy] for all the details.
- Damaged Items: If your item arrives damaged, please contact us within 7 days of receiving your order. We’ll ask for a photo of the damage so we can resolve the issue promptly.
- Lost Packages: If your package is marked as "delivered" but you haven’t received it, please contact Australia Post directly. We are not responsible for lost or delayed packages once they are in transit with the courier.